Refund and Return

At Honymtown, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Return Policy is designed to help you return items and receive a refund or exchange in a hassle-free manner.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Returns must be initiated within 30 days from the date of delivery.
  • Sale items may be subject to different return conditions, which will be clearly stated at the time of the sale.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@honymtown.net with your order number and the reason for the return.
  2. We will provide you with a return authorization and instructions for shipping the item back to us.
  3. Pack the item securely in its original packaging, including all tags and accessories.

3. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part incorrect item sent or defective merchandise. In such cases, we will provide a prepaid shipping label.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank to process the refund.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We recommend returning the original item first to ensure availability.

6. Final Sale Items

Certain items may be marked as final sale, meaning they cannot be returned or exchanged. These items will be clearly indicated on the product page.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

8. Customer Service

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

Address : 74-09 37th Ave, Jackson Heights, NY 11372, United States

Phone : (225) 294-9472

Email : info@honymtown.net

We appreciate your understanding and cooperation, and we are committed to ensuring you are completely satisfied with your purchase!